Date of publication: 2017-09-04 18:39
(Some people assert that many hackers have a mild form of autism or Asperger's Syndrome, and are actually missing some of the brain circuitry that lubricates “ normal ” human social interaction. This may or may not be true. If you are not a hacker yourself, it may help you cope with our eccentricities if you think of us as being brain-damaged. Go right ahead. We won't care we like being whatever it is we are, and generally have a healthy skepticism about clinical labels.)
The querent has specified the environment, read the FAQ, is showing the error, and is not assuming his problems are someone else's fault. This one might be worth some attention.
Several projects have their own specific sites, including Android, Ubuntu, TeX/LaTeX, and SharePoint. Check the Stack Exchange site for an up-to-date list.
This person, on the other hand, seems worthy of an answer. He/she has exhibited problem-solving intelligence rather than passively waiting for an answer to drop from on high.
There are many online and local user groups who are enthusiasts about the software, even though they may never have written any software themselves. These groups often form so that people can help each other and help new users.
You are more likely to get a useful response if you are explicit about what you want respondents to do (provide pointers, send code, check your patch, whatever). This will focus their effort and implicitly put an upper bound on the time and energy a respondent must allocate to helping you. This is good.
If you're using a graphical-user-interface mail client such as Netscape Messenger, MS Outlook, or their ilk, beware that it may violate these rules when used with its default settings. Most such clients have a menu-based “ View Source ” command. Use this on something in your sent-mail folder, verifying sending of plain text without unnecessary attached crud.
In Web forums, you may also be told to search the forum archives. In fact, someone may even be so kind as to provide a pointer to the previous thread where this problem was solved. But do not rely on this consideration do your archive-searching before asking.
Do not simply hit reply to a list message in order to start an entirely new thread. This will limit your audience. Some mail readers, like mutt, allow the user to sort by thread and then hide messages in a thread by folding the thread. Folks who do that will never see your message.